Terms and conditions

Products

At Lottie Latex we make all items to your size and color preference. Everything you see on this website is made to order unless specified otherwise. Available sizes and colors are mentioned with each item, additional sizing and color info can be found here.

Price

All items are VAT included. If you are located outside the EU extra import taxes can be charged by Customs. This extra cost is NOT included in the checkout price and it's the buyers responsability to pay these.

Payment

All payments are processed through our website. We accept the following forms of payment: Visa, Mastercard, American Express, Paypal, Union Pay, Maestro, Google Pay, Apple Pay, Shop Pay, Bancontact and iDeal.

Production

Your order will be made within 6 to 15 work days, depending on the complexity of the design ordered. Big orders can take a couple days extra to complete.

If you need an item by a certain date, contact me about it before placing an order to see if it's possible to meet that date.

Packaging 

All items come unshined and slightly talced. They are wrapped in chlorine & acid free tissue paper and put in a ziplock bag for protection. Tracked packages are sent in a cardboard box, untracked packages are sent in a bubble mailer. Packaging is neutral and discrete.

Shipping & delivery

Europe EU: All items are sent with tracking through GLS
Europe non-EU: All items are sent with tracking through UPS
USA: items -€75 are either sent without tracking through regular mail or with tracking through UPS, this can be selected at checkout. Items + €75 are sent with tracking through UPS.
Canada & Australia: items -€75 are either sent without tracking through regular mail or with tracking through UPS, this can be selected at checkout. Items + €75 are sent with tracking through UPS. Untracked shipping is at the buyers own risk. Lottie Latex is not responsible for any lost packages when selecting untracked shipping.

If your country is not listed for shipping, don't hesitate to contact me.

Shipping estimates:
Europe: 3 to 8 work days depending on country
USA: 5 to 8 work days with tracked shipping, 3 to 5 weeks with regular mail
Canada: 5 to 8 work days with tracked shipping, 3 to 5 weeks with regular mail
Australia: 8 to 10 work days with tracked shipping, 4 to 7 weeks with regular mail

Please note that these times are just estimates and in no way binding. Delays can always occur, we can not be held responsible for this.

Custom fees and import taxes

Lottie latex is based in Belgium, within the EU. Sending out packages to countries outside the EU can come with extra costs. This means that if you are located outside the EU you can be charged customs and import taxes. It is the buyers responsibility to pay these. If these costs are rejected by the buyer and the package is send back you will not receive a refund for your order. If, because of this, the package needs to be resent, the buyer will have to pay for the shipping cost of that new shipment.

Cancellations

Cancellations are accepted within 24hours of purchase. Because the short turnaround, an order will always be started as soon as possible. If the latex for your order is already cut out, it's no longer possible to cancel.

Cancelled orders will be refunded. The payment fee of 3% will be deducted from the order total when refunding a cancellation.

Returns & exchanges

We do not accept returns or exchanges.

All items are custom made to order in the color way and size selected. These are not stock items. Therefor we can not accept returns or exchanges. 
Please make sure you select the right size fitting the measurements mentioned in the size chart before ordering.

If there is an issue with your order please notify us of this within 7 days of delivery. We will be glad to work something out with you.

In case an exception is made for a return or exchange, the following applies:
All items must be returned unshined, unworn, in original condition in the original package.
The customer is responsible for returning shipping costs. Tracking and proof of shipping is required.

You will receive a refund for the item price once the item has been returned in good condition. The initial shipping cost will not be refunded. Only the item price is refunded. In case custom fees had to be paid by us, these will be deducted from the item price. Make sure to write 'RETURN' on the outside of the package to avoid this.
When an item returns damaged or is lost in the mail it will not be refunded. 

In case an exchange is accepted, the item first has to be returned. Upon receiving it back you will be notified of this on which you can then place a new order.